Shipping Policy

Last updated: 15 September 2026

Thank you for shopping with us! We are committed to getting your order to you safely and as quickly as possible.

Order Processing

All orders are processed within 1–3 business days after your order has been placed and payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, promotions, or holiday seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Shipping Times

Estimated delivery times are:

• Australia: 2–7 business days

• International: 14–21 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, the shipping carrier, weather conditions, customs processing, and other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, weight, and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable free shipping offer and its conditions will be displayed on our website or at checkout.

International Orders

We welcome international orders where shipping is available.

International customers are responsible for any customs duties, taxes, import fees, or other charges that may be imposed by the destination country. These charges are not included in the purchase price or shipping cost unless specifically stated.

Customs delays are outside our control, and we cannot guarantee how long an international shipment may take to clear customs.

Tracking Your Order

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for several days, please contact us and we will do our best to assist.

Incorrect or Incomplete Addresses

Please make sure your shipping information is correct before completing your order.

If you provide an incorrect or incomplete address and your order is returned to us, additional shipping charges may apply to resend the order.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to update the address before your order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. However, if your order appears to be significantly delayed or lost, please contact us so we can assist you with the available next steps.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs delays, strikes, or other unforeseen events.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damaged packaging and product.

We will review the issue and work with you to determine the appropriate resolution.

Changes to This Shipping Policy

We reserve the right to update or change this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about shipping or your order, please contact us through the contact details provided on our website.

We are happy to help!